We offer a 10-year lifetime guarantee on all Abyzz pumps after registration – at no extra cost, of course!

In addition to the statutory warranty, we grant you a 12-month guarantee.

We offer you the opportunity to extend the product warranty from 12 months to 10 years “Lifetime Guarantee” free of charge after registering your product within 4 weeks of the date of purchase (the date of the purchase receipt applies).

The guarantee is valid in the country in which the device was purchased - reimbursement of return costs can only be made in the country of purchase.

In the event of a complaint, please send the device, if necessary, in its original packaging with the proof of purchase directly to your dealer or contact us at support@abyzz.com to receive an RMA number and return address.

We ask for your understanding that deliveries sent to us freight collect or without an RMA number will not be accepted. These shipments will be returned to the sender unprocessed.

The guarantee covers material, functional and production defects that may occur during intended use. It expressly does not apply to damage caused by wear and tear, transport, claims for compensation beyond the product, improper handling, negligence, incorrect installation or after interventions and modifications carried out by unauthorized persons. We expressly exclude any liability in these cases.

Consequential damage, such as loss of corals, fish and water damage caused by, for example, a pump failure or missing suction protection, are expressly excluded from guarantee and warranty claims. Calcification inside the pump and resulting damage and/or motor damage, damage caused by improper use and cable damage (e.g. frayed cables) are excluded from the guarantee.

An immediate loss of guarantee occurs in the following cases: original plugs have been disconnected, non-original spare parts have been installed, damage caused by parts being sucked in, engine damage caused by tapering of the intake manifold or when operating with a fully or partially closed ball valve in the intake area, engine damage caused by permanent dry running, decalcification damage caused by improperly used or unsuitable chemicals, engine damage caused by externally connected electronics and damage caused by moisture in the driver.

* The “Lifetime Guarantee” refers to the minimum service life of the pump, which is stated as 10 years.